Frequently Asked Questions

General Questions

How to Buy?

Click on the item you want to purchase.

Click the “Add to Cart” button. A pop-up will appear confirming that your product has been successfully added to your shopping cart. Click “Proceed to check-out”.

Log-in to your account or create a new one if you haven’t registered yet.

Fill-up the necessary information and click “Proceed to check-out”.

Read through the Terms and Conditions and tick the box if you agree. Click “Proceed to check-out”.

Select your preferred payment method.

Once done, you will be receiving a confirmation email that your order has been placed successfully.

Note:

For the whole Lechon, customers are required to make a 50% down payment.
For the whole Lechon, pre order should be made at least 24 to 48 hours prior to the date of delivery.
These are the Lechon products that require 50% down payment.
For Lechon Manok and Lechon per kilo, a 50% down payment is not required.

How do I return/exchange an item?

If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.

I received an incorrect or damaged item with my order, what do I do?

If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to If you received an order from http://balaimart.com and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via our online inquiry form, or email balaimart@fruitasholdings.com

How do I find out about special deals, discounts and offers?

If you want to be the first to find out about specials and discounts, join our e-newsletter, or follow us on social media on Facebook or Instagram @balaimart