Frequently Asked Questions

 

General Questions

How to Buy?

Click on the item you want to purchase.

Click the “Add to Cart” button. A pop-up will appear confirming that your product has been successfully added to your shopping cart. Click “Proceed to check-out”.

Log-in to your account or create a new one if you haven’t registered yet.

Fill-up the necessary information and click “Proceed to check-out”.

Read through the Terms and Conditions and tick the box if you agree. Click “Proceed to check-out”.

Select your preferred payment method.

Once done, you will be receiving a confirmation email that your order has been placed successfully.

Note:

  • For the whole Lechon, customers are required to make a 50% down payment.
  • For the whole Lechon, pre order should be made at least 24 to 48 hours prior to the date of delivery.
  • These are the Lechon products that require 50% down payment.
  • For Lechon Manok and Lechon per kilo, a 50% down payment is not required.

 

How do I return/exchange an item?

If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.

 

I received an incorrect or damaged item with my order, what do I do? 

If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to If you received an order from http://balaimart.com and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via our online inquiry form, or email balaimart@fruitasholdings.com

 

How do I find out about special deals, discounts and offers?

If you want to be the first to find out about specials and discounts, join our e-newsletter, or follow us on social media on Facebook or Instagram @balaimart

 

What if I can’t receive my parcel on the date of delivery? 

If you are not around, you can ask someone else to receive the package for you. 

 

How do I use a promo code? 

Apply your promo code at checkout. Enter the promo code and click “Apply Coupon.” Discount will be applied automatically.