Frequently Asked Questions
General Questions
How to Buy?
Click on the item you want to purchase.
Click the “Add to Cart” button. A pop-up will appear confirming that your product has been successfully added to your shopping cart. Click “Proceed to check-out”.
Log-in to your account or create a new one if you haven’t registered yet.
Fill-up the necessary information and click “Proceed to check-out”.
Read through the Terms and Conditions and tick the box if you agree. Click “Proceed to check-out”.
Select your preferred payment method.
Once done, you will be receiving a confirmation email that your order has been placed successfully.
Note:
- For the whole Lechon, customers are required to make a 50% down payment.
- For the whole Lechon, pre order should be made at least 24 to 48 hours prior to the date of delivery.
- These are the Lechon products that require 50% down payment.
- For Lechon Manok and Lechon per kilo, a 50% down payment is not required.
How do I return/exchange an item?
If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.
I received an incorrect or damaged item with my order, what do I do?
If you purchased a product from http://balaimart.com and wish to return or exchange it, please see our Return and Exchanges page to If you received an order from http://balaimart.com and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via our online inquiry form, or email balaimart@fruitasholdings.com
How do I find out about special deals, discounts and offers?
If you want to be the first to find out about specials and discounts, join our e-newsletter, or follow us on social media on Facebook or Instagram @balaimart
What if I can’t receive my parcel on the date of delivery?
If you are not around, you can ask someone else to receive the package for you.
How do I use a promo code?
Apply your promo code at checkout. Enter the promo code and click “Apply Coupon.” Discount will be applied automatically.
