Payment and Delivery
Seller's payment options are the following:
- Cash on Delivery
- Credit or Debit Card via PayMongo
- GCash via PayMongo
Cash on Delivery orders P21,000 and above, please expect a message or a call from our Customer Support who will assist you in switching the payment method to bank transfer so you can continue with the purchase.
Shipping Rates
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
Processing of Orders
Orders will be processed according to your request time and date. Our delivery partners are Borzo, Lalamove or our own fleet. Cut off for delivery will vary depending on the branch you chose. See the store hours on the following branches listed below:
Le Village Lifestyle Foodpark - Quezon City
8:00 am to 8:00 pm
Soy & Bean - President's Ave Parañaque
6:00 am to 9:00 pm
Balai Pandesal - Plaza Escriva Pasig
6:00 am to 10:00 pm
Balai Pandesal - JT Central Manila
Weekends - 7:00 am to 6:00 pm
Weekdays - 7:00 am to 7:00 pm
Soy & Bean - Island Plaza Makati
Open 24/7
House of Fruitas Tisa - Tisa Cebu City
8:00 am to 10:00 pm
If you have not received your order within the estimated delivery time, please contact balaimart@fruitasholdings.com for assistance.
Order Issues
Missed deliveries: If the courier cannot reach you on the day of the delivery, the courier will leave without waiting. Contact the courier directly for a new delivery appointment or if you want to change the delivery address.
Damaged orders: If you have received your order and find that it is damaged, please check our Return Policy
In case of any damage to your delivery, Seller will contact the courier to resolve the issue as quickly as possible with as little inconvenience to you. Seller will make every effort to contact you and keep you informed of the progress of investigation and replacement.
